Common questions ask by our customers

❓ Common Questions Customers Ask — And the Real Answers by 3 Steps Cleaning & Renewal LLC

At 3 Steps Cleaning & Renewal LLC, we know you have questions. Here are some of the most common questions we hear — and how we answer them:

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💬 Q1: How often should I have my carpets professionally cleaned?

✅ We recommend a deep carpet clean every 12–18 months, especially if you have kids, pets, or high traffic.

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💬 Q2: Will the cleaning get out all the stains?

✅ We use powerful hot-water extraction and specialized solutions to remove most types of stains. However, some deep-set or dye-based stains may not disappear completely. We’ll always assess first and be honest about results.

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💬 Q3: How long will it take for my carpet to dry?

✅ With our professional equipment, your carpet will be safe for light traffic within about 3–8 hours, depending on humidity and fiber type. We recommend minimizing heavy foot traffic until it’s fully dry.

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💬 Q4: Is your cleaning safe for my kids and pets?

✅ Absolutely. We use non-toxic, family-safe cleaning solutions that are safe for everyone in your home.

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💬 Q5: How often should tile & grout be professionally cleaned?

✅ Grout accumulates dirt over time, and regular cleaning helps preserve its appearance. If your grout looks dull or discolored, it’s a good signal to call us in, and we can restore the clean lines and prevent future buildup.

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💬 Q6: Will water damage restoration work with my insurance?

✅ Yes, we provide full extraction, drying, and structural repair. We also document our work so you can submit a clear report to your insurance provider — helping make the claim smooth and efficient.

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💬 Q7: Do you move furniture before cleaning?

✅ We can help move small or medium furniture safely. For large or delicate items — just let us know, and we’ll come up with a plan. Some prior prep (like removing breakables) helps us work faster and safer.

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📞 Have More Questions? Call or Text Us Now — We’re Here to Help!

561-740-5625 — 3 Steps Cleaning & Renewal LLC

Reliable, transparent, and local service across Palm Beach County.